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T P C U

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Get upto 4%* on our Savings Account Balances with TPCU.

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Dear Customer, We have launched Video KYC facility for New customer to open savings ac

Frequently Asked Questions

Find answers to all your queries about our service.

,Bank Accounts

  • Can I Open An Account While Outside The Country?

    You can open an account online here while out of the country if you already have a verified international passport. If you do not have, you will still receive an account number, but the account will remain restricted until you complete the required documentation.

  • Do I Need A Withdrawal Booklet To Operate A Savings Account?

    No. A withdrawal slip, located in all branches is all that is required to withdraw cash at any of the branches.

  • How Can I Open A Salary Account?

    Your company / organisation will write the bank to introduce the prospective account holder to the bank for account opening.

  • How Long Does It Take To Open An Account With The Bank?

    Accounts are opened within 24 hours upon submission of complete documentation.

  • Can I Update My Account Details From Any Branch?

    Yes. Account update requests can be made at any of the branches.

  • How Long Does It Take For An Account To Be Transferred To Another Branch?

    About 24 hours after the request has been received and duly approved.

  • Can A Cheque Book Request Be Made Online?

    Yes. There is an option for online request for users on our internet banking platform or through TPCU Direct.

  • Can A Third Party Collect A Customer’s Cheque Book? If So, How?

    Yes, a third party can collect a cheque book on the account holder”s behalf. The account holder will need to write a letter authorizing the bearer to collect the cheque book on his behalf. The letter must be duly signed and the bearer must have a valid / acceptable means of identification.

  • What Are The Requirements For A Change Of Address?

    A duly signed instruction from the account holder informing us of the change of address, as well as a current PUR which has the new address of the customer, are needed for a change of address.




,Investing

  • What Do I Need To Run/Open A Fixed Deposit Account With The Bank?

    If the customer has a current or savings account with the Bank, A duly signed letter of authority instructing the Bank to debit the proposed amount from the customer”s respective account will suffice. Such instruction from the customer will include specific details needed to book the fixed deposit such as customer”s account number, amount to be booked, tenor of deposit and the agreed rate.

    If the customer is not an account holder in the bank, he will have to open a fixed deposit account. (Refer to account opening documentation).

  • What Is The Minimum And Maximum Tenor Obtainable?

    Minimum tenor on fixed deposit is 30 days, whilst the maximum is as determined by the Bank based on current money market realities.

  • How Is The Interest Accrued On A Deposit Calculated?

    The interest accrued is calculated on simple interest basis.

  • What Amount Is Deducted As Withholding Tax (WHT) And How Is It Calculated?

    WHT charge is 10%. It is calculated as 10% of total accrued interest earned in a particular period on the fixed amount.

  • How Can I Liquidate My Fixed/Call Deposit?

    A duly signed letter of authority instructing the Bank to liquidate the fixed/call deposit will suffice.

  • What Are Treasury Bills?

    Treasury bills are government guaranteed debt instruments issued by CBR on behalf of FGR to finance short-term expenditure.

  • What Are Treasury Bills Rates?

    There are no specific rates for Treasury Bills as purchase is done through a bid/auction system organized by the CBR or through the Two Way Quote Market.

  • What Tenors Are Available For Treasury Bills Investment?

    Treasury Bills could either be 91, 182 or 364-Days tenor.

  • What Is MPR?

    MPR means Monetary Policy Rate. It is a bench mark rate introduced in 2006 to replace the Minimum Rediscount Rate (MRR). It serves as an indicative rate in the inter-bank market.




,TPCU Bank Cards

  • Where Can I Use My TPCU Bank Credit Card?

    You can use your TPCU Bank credit card to pay for goods and services at millions of establishments worldwide. Your card will be accepted at any establishment that displays the Visa or MasterCard logo.

  • Can I Use My TPCU Bank Credit Card To Shop On The Internet?

    You can use your TPCU Bank credit card to make online payments or to shop on the internet.

  • What Is A Debit Card?

    The TPCU Debit Card is a payment card that represents an electronic means of withdrawing money from your bank account or making purchases with the money in your bank account. The TPCU Debit Card can be used on TPCU bank ATMs and other banks ATMs. It can also be used on POS terminals and online.

  • How Do I Get A Debit Card?

    Visit any branch of TPCU Bank and the Customer Service Unit (CSU) officers will provide you with an Application Form. You also have the option of visiting our website: www.tpcumanagers.com and printing the Application and Service Agreement Forms. Completed forms should be returned to the Customer Service Unit at your branch, or any other branch of the bank, and the card should be ready in about a week.

  • Can I Update My Account Details From Any Branch?

    Yes. Account update requests can be made at any of the branches.

  • Can I Withdraw Cash Using My TPCU Bank Credit Card?

    You can withdraw cash up to 100% of your credit limit from any ATM.

  • Can I Use My TPCU Bank Credit Card If I Have Used My Full Credit Limit?

    No, you cannot use your credit card if you have used up your full credit limit until you repay. The amount repaid will then be available for your use, provided the account is not overdue.

  • Is There Any Fee For Withdrawing Cash Using My TPCU Bank Credit Card?

    Every time you draw cash, a cash advance fee of 3.5% of the amount withdrawn will be charged to your account. However, you receive the full amount you withdrew from the ATM and the cash withdrawal fee is automatically debited to your account and is reflected in your Credit Card statement.

  • I Want To Know More About My Credit Card Statement?

    At the end of every cycle, we mail your monthly credit card statement to your email address as indicated on your card application form. Your statement indicates your previous balance and gives a list of your current charges, any finance charges or fees, your payments and credits as well as your current balance. It also mentions the “Minimum Payment Due” and the “Payment Due Date”.